Performing Agency

At the heart of our more than 160 years of shipping experience is performing port agency, where we represent our principals’ interests in one or several of the 300 ISS office locations globally.

Every port call requires a nominated agent responsible for the operational and financial coordination between the vessel itself, the owner/operator of the vessel and the port.

Principals and nominators of any kind, incl. ship owners, charterers, operators pools, brokers, traders, shippers and receivers – in any sector, i.e. dry bulk, tankers, container ships, RO/RO and cruise ships rely on Inchcape Shipping Services to safeguard their interests during the port call.

Our Global QA procedures are uniquely ISO accredited to ensure highest industry standards, which we document together with our customers in Service Level Agreements and ensure adherence by measuring the deliverables through KPIs. An additional and distinguished benefit of our structure is our ability to deliver uniformity in areas such as reporting, messaging, documentation, and disbursements. To manage all of our port calls, ISS is the only global agent with an operating platform (POPDA) that is common across all our offices. The integration into our financial system ensures a very fast D/A turnaround time and a high data quality.

In addition, our excellent relationships with local authorities in the countries we operate in is of benefit to our customers, as our high ethical standards, reliability and quality of our services is recognized by all parties, which facilitates local operation & documentation processing and eliminates risk of vessel delays, crew members being held up etc.

As a globally based company we enjoy economies of scale which combined with our collaborative attitude towards our sub-contractors and supplier partners allow us to benefit from very competitive rates in many places, which can be used to offer tangible cost savings for our customers.

The ISS strap line ‘A world of local expertise’ is truly a composition of unique selling points; in all countries where we are represented, we set us apart by having the knowledge, infrastructure and assets to execute the port call to the highest possible standards.

If you would like to make an enquiry or require any further information, please contact us.